Digitalization is enabling organizations in all walks of life to unleash their full potential at an accelerating pace. To provide both its private and public sector clients with faster access to these innovations, the ESC Group is expanding its executive team. This realignment prepares the group for further expansion through organic growth and a number […]

The ESC-holding continues its growth with the acquisition of Net IT. Net IT will initially continue to operate autonomously and will benefit from the central services of ESC. Thanks to the acquisition of Net IT, the group become the expertise center in Belgium for Microsoft Dynamics 365 and Power Platform with more than 220 technology […]

Microsoft Viva Sales is a powerful tool for salespeople, providing a suite of features and benefits designed to help them be more productive and effective. Here are some of the key advantages of Microsoft Viva Sales for salespeople: 1. Improved Collaboration and Communication: Microsoft Viva Sales is built on Microsoft Teams, which means it integrates […]

Since April 1, Microsoft Dynamics 365 production environments can be manually updated to the first major release of Microsoft for the Dynamics 365 platform (Release 2022 Wave 1). The Dynamics 365 release wave 1 2022 will be pushed mandatorily in the weekend of 15-16-17th of April 2022 (timeline of Microsoft is subject to change) to […]

How secure is your data in Microsoft Dynamics 365 and Power Platform? Where is it stored? Who has access to it? In this blog article we answer these frequently asked questions from customers. Microsoft Dynamics 365 and Power Platform are built on the Azure cloud platform and integrated with its built-in security model. This robust […]

If your software doesn’t work together, how can your people? If you use business software tools that don’t integrate with each other, you’ll miss many opportunities to work more productively and smarter (together). 1. What if… your CRM system and email software aren’t integrated? To track emails in CRM, your employees must first store the […]

Gaining insight into the various stakeholders and developing stakeholder relationships into more sustainable relationships, that’s a challenge for many organizations. If you’re looking for effective tools for Stakeholder Relationship management, then this article is for you. We provide an overview of what is important to make a good choice. But first we clarify what we mean by “stakeholder relationship management”. What […]

“Transformation isn’t easy, but it’s absolutely necessary for all companies to compete and remain relevant.”– Alysa Taylor, Corporate Vice President, Business Applications and Global Industry @ Microsoft Create a team Initiating an organization-wide thought process about how technology can contribute to the success of your business, that’s teamwork! Identify and mobilize key individuals in your […]

Why is data quality in CRM so important? 💡 Does your CRM application contain incomplete, outdated or duplicate customer data? Undoubtedly, because data quality degrades quickly. People change jobs, people and companies move, streets sometimes change names or are renumbered, companies merge or close down, organizations change their commercial name, etc. If there is no […]

Security management is extremely important due to legislation such as GDPR and the rise of cybercrime. Every CRM administrator is expected to do the necessary in terms of data security. From our experience, we give 5 tips to CRM administrators for a logical and maintenance-friendly management of security roles in Microsoft Dynamics 365. In this […]

Why a CRM Business Case? A CRM Business Case is a great initial step towards a successful CRM implementation. During the preparation of the Business Case, a thinking process is started within the organization, which is an excellent preparation for the entire CRM process and the new way of working. You will gain insight into […]

Digitization is continuing at a rapid pace, which is certainly the case for the financial services sector. Banking and insurance companies are constantly looking for innovative solutions to: • to modernize and automate operating processes; • extract workable customer insights from ‘big data’; • deliver personalized, omnichannel customer experiences. Microsoft Dynamics 365 is already established […]