Research shows that 83% of customers remain loyal after a great service experience, while 96% will leave after a bad one. Companies that meet these expectations gain a competitive edge.
Microsoft Dynamics 365 Customer Service provides your organization with the tools to not only respond faster but also personalize and efficiently manage every customer interaction. With automation and AI, you can eliminate routine tasks, ensure SLA compliance, and allow your team to focus on what truly matters: delivering exceptional service that your customers value.
With Copilot in Dynamics 365, your team gains direct access to AI-driven insights and recommendations, enabling them to solve problems faster while ensuring higher customer satisfaction. AI helps you respond more quickly to changing customer needs and optimize your service.
With Dynamics 365 Customer Service, you can manage all your customer interactions on a single platform, including email, chat, social media, and phone calls. This omnichannel capability ensures consistent, high-quality support across all channels, delivering a seamless service experience for customers.
With Dynamics 365, you get a complete view of every customer interaction, including insights from Sales, Marketing, and Service. This allows you to respond faster and more accurately to customer needs, thanks to real-time insights into all customer interactions, resulting in higher satisfaction and loyalty.
Dynamics 365 makes managing SLA compliance easy by setting parameters tailored to each customer’s specific requirements. You can easily track progress with built-in reports, ensuring your service team stays on schedule so that customers receive the support they expect within the agreed time frame.
Learn how Agfa streamlined its operations with Dynamics 365 Field Service
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