In today’s competitive market, 83% of customers remain loyal after receiving excellent service, while 96% leave after a poor experience. Microsoft Dynamics 365 Field Service helps you deliver outstanding customer experiences by sending the right technician with the right tools at the right time. With AI, automation, and proactive planning, you can resolve issues before they escalate, improving customer satisfaction and reducing costs.
Met de combinatie van proactieve service en AI-gedreven efficiëntie kun je sneller inspelen op klantbehoeften en je kosten verlagen. Dynamics 365 Field Service helpt je om je serviceteam beter in te zetten en zo meer klantvragen op te lossen met minder middelen. Dit leidt tot hogere klanttevredenheid, minder escalaties en lagere operationele kosten.
With Dynamics 365 Field Service, you can send the right technician with the right skills to the location exactly when needed. Use the interactive map to schedule the nearest and most available staff, minimize travel time, and ensure more efficient service.
Leverage IoT sensors and AI to detect problems before the customer even notices them. With Connected Field Service, you can prevent unnecessary technician dispatches and only take action when absolutely necessary. This improves customer satisfaction and reduces unnecessary service costs.
With Copilot in Dynamics 365 Field Service, AI supports your service teams by automatically suggesting solutions, automating workflows, and providing technicians with real-time information. This enables your team to make faster decisions, resolve customer issues, and increase productivity. Copilot helps your team work smarter and improve customer satisfaction.
With Dynamics 365 Field Service, you gain access to a complete view of each customer, including their service history, preferences, and future needs. This 360-degree customer view enables your team to offer personalized and proactive support, making customers feel understood and more confident in your service.
Learn how Agfa streamlined its operations with Dynamics 365 Field Service
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